Solutions

GEM365 AI Solutions

Empowering Businesses with Data-Driven Insights and Automation
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Introduction to GEM365 AI

At GEM365, we specialize in delivering intelligent AI solutions for businesses built on Microsoft 365, D365 Business Central, and Semantic Kernel. Our AI solutions help you harness the power of both structured ERP data and unstructured cloud documents, enabling faster, smarter decision-making across your organization.

Why AI Matters?

  • Data Overload: With massive amounts of data like spreadsheets, emails, and PDFs, finding the right information quickly is a challenge. AI solutions help simplify this.

  • Competitive Edge: AI-driven insights uncover hidden trends, reduce costs, and streamline business processes.

  • Scalability & Efficiency: Automating repetitive tasks with AI allows employees to focus on more strategic, high-value work.

Contact Intelligence AI

“Answer any question about any contact, across your business systems.”

Overview

As part of our AI solutions for businesses, the Contact Intelligence AI seamlessly connects to your D365 Business Central ERP and Microsoft 365 environment, including Outlook, Teams, and SharePoint, to provide a single source of truth for contact-related insights.

Key Capabilities

  1. Unified Contact View

    • Gathers information about customers, vendors, and partners from ERP data, emails, Teams chats, and more.
    • Provides real-time updates on contact status, open orders, invoices, and support tickets.

  2. Semantic Search & Smart Recommendations

    • Powered by Semantic Kernel, it understands user queries in plain language.
    • Quickly surfaces relevant details—e.g., a contact’s recent purchase history or outstanding support requests.

  3. Contextual Insights for Teams

    • Integrates with Microsoft Teams to provide instant context during conversations.
    • Offers suggestions and insights in real-time, reducing back-and-forth and manual data lookups.

  4. Enhanced Call Center & Sales Ops

    • Equips call center reps and sales teams with immediate data on who they’re speaking to.
    • Improves customer satisfaction through quick, informed responses.

Benefits

AI solutions for businesses GEM365
Faster Response Times
AI solutions for businesses GEM365
Costumer Satisfaction
AI solutions for businesses GEM365
Data-Driven Decision
AI solutions for businesses GEM365
Lower Operating Costs

Document Organizer AI Assistant

“Streamline document management with automated tagging, metadata, and classification.”

Overview

Many organizations struggle with unstructured data, files scattered across SharePoint, Teams, local drives, and emails.

As part of our AI solutions for businesses, the Document Organizer AI Assistant uses OCR, image processing, and smart classification to help you migrate, tag, and secure your documents efficiently.

Key Capabilities

  • AI-Powered Document Classification

    • Automatically sorts documents by business unit, department, or project for faster access.
    • Uses ERP Business Line Dimensions to tag financial and operational documents accurately.

  • OCR & Image Processing

    • Extracts searchable text from PDFs and scanned images with high accuracy.
    • Supports multiple languages and various file formats for flexible document handling.

  • Smart SharePoint Integration

    • Automatically adds metadata and tags in SharePoint libraries for faster search and retrieval.

    • Creates consistent folder structures and naming conventions to keep your files organized.

  • Compliance & Security Recommendations

    • Detects sensitive or confidential data to apply proper access controls.

    • Helps ensure compliance with company policies and industry standards like GDPR.

Benefits

durations
Time Savings
event-management
Better Organization
trustworthiness
Enhanced Compliance
energy-conservator
Scalable for Growth

How Our AI Solutions Work

Data Integration



- Bring together structured ERP data from D365 Business Central and unstructured content from SharePoint, Teams, and OneDrive into a single GEM365 AI platform.

- Securely access your organizational data, providing live insights across your business systems using Microsoft Graph.

Semantic Kernel & AI Processing



- Understand user queries and context naturally, delivering smarter, accurate results using Semantic Kernel.

- Ensure high-quality search results and recommendations using Advanced NLP (Natural Language Processing) capabilities.

User Interface & Workflows



- The GEM365 AI Suite provides a simple, intuitive UI that can be accessed through web or Microsoft Teams.

- Automated workflows guide you through setup, data ingestion, and ongoing maintenance.

Continuous Improvement



- Our AI models learn from user interactions, refining search accuracy and recommendations over time.

- Regular updates keep your AI solution aligned with evolving business needs and compliance requirements.

Implementation Approach

  • Assessment & Strategy
    • We evaluate your current data landscape, identify pain points, and outline an AI roadmap.
  • Solution Design
    • Tailor our AI capabilities—Contact Intelligence or Document Organizer—to your unique workflows.
  • Deployment & Integration
    • Seamlessly integrate with your ERP, Microsoft 365, and existing line-of-business apps.
  • Training & Adoption
    • Provide user training, best practices, and ongoing support to maximize ROI.
  • Optimization & Scaling
    • Continuously monitor performance, refine models, and scale up as your data grows.

Why GEM365?

  • Microsoft Partner: We leverage the latest tools and best practices from the Microsoft ecosystem.
  • Expert Team: Our consultants specialize in ERP integration, AI, and cloud solutions.
  • Holistic Approach: From data strategy to AI deployment, we offer end-to-end support.
  • Proven Results: Our clients report improved efficiency, better decision-making, and faster customer service.

Ready to Transform Your Business with AI?

Get in touch with our team to learn how GEM365’s AI solutions for businesses can help your organization unlock the full potential of its data. Whether you’re looking to enhance customer interactions or streamline document management, we have the expertise to deliver immediate value and long-term success.

Schedule a free consultation
schedule a free consultation session

Tell us your Pain-Points and we provide the solution

Whether you are thinking of implementing a new Microsoft software solution or you want to improve the capabilities and quality of service and gain more value from your Microsoft 365 or Dynamics 365 Apps, book a free consulting session with us!

Call us at: 1-718-514-9891 (9:00 am to 13:00 pm PST)
Your benefits:
  • Client-oriented
  • Tailored Solution
  • Competitive cost
  • Results-driven
  • Problem-solving
  • Microsoft Expertise
What happens next?
1

We Schedule a call and ask you to fill a simple form so we can choose the best consultant for you.

2

We do a discovery and consulting meeting, and clarify your needs

3

We give you tailored demonstration and prepare a proposal based on your requirements.

Schedule a Free Consultation
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