Introduction to GEM365 AI
At GEM365, we specialize in delivering intelligent AI solutions for businesses built on Microsoft 365, D365 Business Central, and Semantic Kernel. Our AI solutions help you harness the power of both structured ERP data and unstructured cloud documents, enabling faster, smarter decision-making across your organization.
Why AI Matters?
Data Overload: With massive amounts of data like spreadsheets, emails, and PDFs, finding the right information quickly is a challenge. Microsoft AI solutions for business helps simplify this by turning unstructured data into searchable, actionable insights.
Competitive Edge: AI-driven insights with tools like Dynamics 365 Copilot, uncover hidden trends, reduce costs, and streamline business processes through contextual recommendations and smart automation.
Scalability & Efficiency: Automating repetitive tasks using Power Platform AI tools allows employees to focus on more strategic, high-value work, without relying heavily on IT support.
Contact Intelligence AI
“Answer any question about any contact, across your business systems.”
Overview
As part of our AI solutions for businesses, the Contact Intelligence AI seamlessly connects to your D365 Business Central ERP and Microsoft 365 environment, including Outlook, Teams, and SharePoint, to offer a comprehensive, single source of truth for contact-related insights. Built on Microsoft AI for business, these advanced capabilities are designed to empower organizations with robust, scalable AI solutions for businesses.
Key Capabilities
Unified Contact View
Comprehensive Data Gathering: Collects information about customers, vendors, and partners from ERP systems, emails, Teams chats, and more, ensuring your AI solutions for businesses remain data-rich and reliable.
Real-Time Updates: Delivers current insights on contact status, open orders, invoices, and support tickets, integrating the intelligence of Dynamics 365 Copilot to enhance decision-making.
Semantic Search & Smart Recommendations
Natural Language Processing: Powered by the Semantic Kernel, it understands user queries in plain language to quickly surface key information, such as a contact’s recent purchase history or outstanding support requests, using the robust capabilities of Power Platform AI tools.
Enhanced Search Experience: These intelligent recommendations are a core part of our AI solutions for businesses, enabling a more intuitive and efficient search experience.
Contextual Insights for Teams
Instant Collaboration: Direct integration with Microsoft Teams provides immediate contextual insights during conversations, helping your teams to work smarter with Microsoft AI for business.
Optimized Communication: Real-time suggestions and data reduce the need for manual lookups, supporting seamless collaboration as a vital aspect of comprehensive AI solutions for businesses.
Enhanced Call Center & Sales Ops
Actionable Intelligence: Equips call center representatives and sales teams with immediate, context-rich data on contacts, ensuring every interaction is informed and efficient.
Customer Satisfaction: By leveraging solutions powered by Dynamics 365 Copilot, these enhancements are a key feature of our broader suite of AI solutions for businesses, driving improved customer satisfaction through quick, accurate responses.
Benefits
Faster Response Times
Costumer Satisfaction
Data-Driven Decision
Lower Operating Costs
Document Organizer AI Assistant
“Streamline document management with automated tagging, metadata, and classification.”
Overview
Many organizations struggle with unstructured data, files scattered across SharePoint, Teams, local drives, and emails. This chaos makes it difficult to find, organize, and protect business documents.
As part of our AI solutions for businesses, the Document Organizer AI Assistant uses Microsoft AI for business capabilities like OCR, image processing, and smart classification to help you migrate, tag, and secure your documents with ease.
Key Capabilities
AI-Powered Document Classification
- Automatically sorts documents by business unit, department, or project for faster access.
- Uses ERP Business Line Dimensions to tag financial and operational documents accurately, an essential component of modern AI solutions for businesses.
OCR & Image Processing
- Extracts searchable text from PDFs and scanned images with high accuracy using Power Platform AI tools.
Supports multiple languages and various file formats to give your AI solutions for businesses more flexibility and coverage.
Smart SharePoint Integration
Automatically adds metadata and tags in SharePoint libraries for faster search and retrieval.
Creates consistent folder structures and naming conventions to keep your files organized.
Compliance & Security Recommendations
Detects sensitive or confidential data to apply proper access controls.
With tools like Dynamics 365 Copilot, teams can trust automation to handle security and governance tasks intelligently.
Benefits
Time Savings
Better Organization
Enhanced Compliance
Scalable for Growth
How Our AI Solutions Work
Implementation Approach
- Assessment & Strategy
- We evaluate your current data landscape, identify pain points, and outline a tailored roadmap for implementing AI solutions for businesses. This foundation helps ensure that every AI initiative aligns with your operational goals and compliance needs.
- Solution Design
- We customize our AI solutions for businesses, such as Contact Intelligence or Document Organizer, to fit your workflows. These are built on Microsoft AI for business and enhanced through technologies like Power Platform AI tools and Dynamics 365 Copilot.
- Deployment & Integration
- Our team handles seamless integration with your ERP, Microsoft 365, and other business applications. Whether it’s Power Platform AI tools for automation or Dynamics 365 Copilot for intelligent insights, we make sure your AI stack works together smoothly.
- Training & Adoption
- We provide hands-on training, best practices, and ongoing support to help your team confidently use the tools. From SharePoint to Teams to Copilot, we make the adoption of AI solutions for businesses easier and more effective.
- Optimization & Scaling
- Once deployed, we monitor performance, refine models, and scale the solutions as your needs evolve. Thanks to Microsoft AI for business, your AI capabilities grow with you, ensuring long-term value and a high return on investment.
Why GEM365?
- Microsoft Partner: We leverage the latest tools and best practices from the Microsoft ecosystem.
- Expert Team: Our consultants specialize in ERP integration, AI, and cloud solutions.
- Holistic Approach: From data strategy to AI deployment, we offer end-to-end support.
- Proven Results: Our clients report improved efficiency, better decision-making, and faster customer service.
Ready to Transform Your Business with AI?
Get in touch with our team to learn how GEM365’s AI solutions for businesses can help your organization unlock the full potential of its data. Whether you’re looking to enhance customer interactions or streamline document management, we have the expertise to deliver immediate value and long-term success.
